Terms of Service

Who we are

TailorMade Weddings (“TailorMade”, “we”, “us”, “our”) is a marketing and business growth agency operating in Australia and the United States.

Contact: info@tailormadeweddings.co

Eligibility

You must be at least 18 years old and legally able to enter contracts to use our Services. By using our Services, you represent that you meet these requirements.

Our services

TailorMade provides marketing strategy, paid advertising management, lead generation systems, CRM and automation setup, email marketing, sales process improvement, and related services to wedding industry businesses.

The specific services we provide to you will be set out in a separate agreement, proposal, or service order. These Terms apply alongside any specific service agreement. If there is a conflict, the specific service agreement takes precedence for the matter it covers.

Account registration

To access certain Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Keep your account credentials secure
• Notify us immediately of unauthorised access
• Be responsible for all activity under your account

We may suspend or terminate accounts that violate these Terms.

Payment terms

Service fees

Fees for our Services are set out in your service agreement or proposal. Unless otherwise agreed:

• Retainer fees are billed monthly in advance
• Project fees are billed according to the schedule in your agreement
• All fees are exclusive of applicable taxes (GST, sales tax) which we will add where required

Payment method

We use Stripe to process payments. By providing payment information, you authorise us to charge the agreed fees on the agreed schedule.

Late payments

Invoices are due within 14 days of issue unless otherwise stated. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend Services for accounts more than 30 days overdue.

Refunds

Fees are generally non-refundable. Refunds may be offered at our discretion or as required by law.

Your responsibilities

When using our Services, you agree to:

• Provide accurate information and content
• Respond to our requests for information, approvals, or feedback in a timely way
• Comply with all applicable laws including advertising standards, consumer protection, and privacy laws
• Hold all necessary rights and permissions for any content, branding, or assets you provide to us
• Not use our Services for unlawful, fraudulent, or harmful purposes

You are responsible for the accuracy and legality of your business information, advertising claims, and any content displayed on platforms we manage on your behalf.

SMS and messaging communications

By providing your phone number and opting in, you consent to receive SMS messages from TailorMade related to:

• Service updates and account notifications
• Appointment reminders and confirmations
• Marketing messages (only with explicit opt-in)
• Two-factor authentication codes

Opt-in mechanism

Opt-in is collected through:

• A clearly labelled checkbox on contact forms (unchecked by default)
• Reply YES to a prompt sent to the number you provide
• In-person verbal consent recorded in our CRM

We retain a record of your opt-in including timestamp, source, and the specific consent language for at least 4 years.

Opt-out

You can opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation and no further marketing messages, although you may still receive service-related messages required to operate your account.

Help

Reply HELP to any message for assistance, or contact us at info@tailormadeweddings.co.

Costs

Message and data rates may apply based on your mobile carrier plan. Message frequency varies by service.

Carriers and reliability

We are not responsible for messages that fail to deliver due to carrier issues, your device settings, or factors outside our control. Mobile carriers are not liable for delayed or undelivered messages.

A2P 10DLC compliance

For US recipients, our SMS programs are registered under the A2P 10DLC framework. We do not share opt-in data, phone numbers, or consent records with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent.

Account access and integrations

To deliver our Services, you may grant us access to third-party platforms (Meta, Google, GoHighLevel, your website, your CRM, etc.). You agree that:

• You have authority to grant this access
• We will only use the access to perform the agreed Services
• You can revoke access at any time, but doing so may prevent us from delivering the Services
• We are not responsible for actions taken by third-party platforms or changes to their terms or APIs

Intellectual property

Our IP

The TailorMade name, logo, website, content, methodologies, training materials, and platform code are owned by TailorMade. You receive a limited, non-transferable licence to use these in connection with the Services we provide to you. You do not acquire ownership.

Your IP

Content, branding, business assets, and customer data you provide remain yours. You grant us a licence to use this material as necessary to deliver the Services.

Work product

Unless otherwise agreed in writing, deliverables we create specifically for you (ads, copy, designs, automations) become yours upon full payment. We retain rights to general methodologies, frameworks, and tools we use across clients. We may reference our work with you in case studies and marketing materials unless you object in writing.

Feedback

If you provide feedback or suggestions about our Services, we may use them without restriction or compensation.

Confidentiality

Both parties agree to keep confidential information shared during the engagement private and to use it only for the purposes of the engagement. This obligation continues after the engagement ends. Confidential information does not include information that becomes public through no fault of the receiving party, was already known, or is required to be disclosed by law.

Marketing performance

We work to deliver strong results, but we cannot guarantee specific outcomes such as a number of leads, conversions, bookings, or revenue. Marketing results depend on many factors including market conditions, your offer, your sales process, ad platform performance, and competition. We will use reasonable skill and care, but you accept that results may vary.

Disclaimers

Our Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our Services will be uninterrupted, error-free, or free of harmful components. We are not responsible for outages, bugs, or losses caused by third-party platforms (Meta, Google, GoHighLevel, etc.) or internet failures.

Limitation of liability

To the maximum extent permitted by law:

• TailorMade is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption
• Our total liability for any claim arising from these Terms or our Services is limited to the fees you paid us in the 6 months before the claim arose
• These limitations apply regardless of the legal theory of the claim (contract, tort, statute, or otherwise)

Some jurisdictions do not allow limitations on certain warranties or damages. In those cases, our liability is limited to the maximum extent permitted.

Indemnification

You agree to indemnify and hold TailorMade harmless from any claim, damage, or cost (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your content or business assets infringing any third-party right
• Your use of our Services in a way that violates law
• Inaccurate or misleading information you provide

Termination

By you

You may terminate your engagement with us as set out in your service agreement. For ongoing retainer services without a specific term, either party may terminate with 30 days written notice. You remain responsible for fees accrued before termination.

By us

We may terminate or suspend your access to our Services immediately if:

• You materially breach these Terms or your service agreement
• Your account is more than 30 days past due
• We believe in good faith that continued service would be unlawful, harmful, or pose unreasonable risk

Effect of termination

On termination:

• We will provide reasonable handover support as set out in your service agreement
• You may request an export of any data we hold that belongs to you (CRM contacts, ad performance reports, content we created for you) within 30 days of termination. We will provide this in a standard format (CSV or PDF). Data will be deleted from our systems 90 days after termination unless you request earlier deletion or longer retention is required by law
• You remain responsible for fees due before termination
• Sections of these Terms that should reasonably survive termination (intellectual property, confidentiality, indemnification, limitation of liability) continue to apply

Changes to these Terms

We may update these Terms from time to time. We will post updated Terms on this page with a new “Last updated” date. Material changes will be communicated by email or a prominent notice on our website. Continued use of our Services after changes means you accept the updated Terms. If you do not accept the changes, stop using our Services.

Governing law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be resolved in the courts of New South Wales, except where consumer protection laws give you the right to bring action in your local jurisdiction.

General

Entire agreement

These Terms, together with your service agreement and our Privacy Policy, are the entire agreement between you and TailorMade about our Services.

Severability

If any part of these Terms is found unenforceable, the rest remains in effect.

Waiver

Failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (natural disasters, war, government action, internet outages, third-party platform failures).

Contact us

For questions about these Terms:

Email: info@tailormadeweddings.co